Communications Consulting, Design & Support · Australia-Wide
Star Trek Communications delivers enterprise voice, video collaboration, and contact centre solutions — helping Australian organisations communicate more effectively and serve their customers better.
What we do
From enterprise telephony and video to contact centre platforms and managed support, we cover your full communications lifecycle.
IP telephony design and deployment — on-premises, cloud, or hybrid PBX — with SIP trunking, number porting, and QoS configuration for crystal-clear voice.
Room system design, Microsoft Teams Rooms, Cisco Webex, and Zoom deployments — from a single boardroom to a national rollout with AV integration.
Omnichannel contact centre design and implementation — inbound/outbound, IVR, skills-based routing, workforce management, and CX analytics across cloud and on-premises platforms.
Bring voice, video, messaging, and presence together into a single platform — Microsoft 365, Cisco, Avaya, or Genesys — with seamless integration into your business apps.
SIP security, toll fraud prevention, encrypted signalling, and compliance frameworks — protecting your communications infrastructure from the outside in.
Independent communications health audits, vendor-neutral platform reviews, and strategic roadmaps to help you get the most from your investment.
Why Star Trek Communications
Communications is all we do on this side of the house. Our team lives and breathes voice, video, and contact centre — so you get depth, not breadth.
We work across Cisco, Microsoft, Avaya, Genesys, 8x8, RingCentral and more — recommending the right platform for you, not the one we're incentivised to sell.
Dedicated contact centre practice with experience across CCaaS, on-premises, and hybrid deployments — from 10-seat helpdesks to enterprise multi-site operations.
Need the network underpinning your comms to perform? Our sister company Star Trek Networks handles LAN, WAN, QoS, and infrastructure — a seamless combined engagement.
On-site and remote delivery across every state and territory, with experience in multi-site rollouts, remote worker enablement, and government projects.
How we work
Every engagement follows a clear methodology — so your communications project lands on time, on budget, and actually gets used.
Understand your current environment, user needs, call flows, contact centre requirements, and business objectives.
Solution architecture, platform selection, call flow design, integration mapping, and a detailed implementation plan.
Staged deployment with UAT milestones, pilot groups, and cutover planning to minimise disruption.
User training, admin enablement, and change management to ensure your team actually embraces the new platform.
Ongoing managed services, monitoring, platform optimisation, and strategic reviews as your business evolves.
Get in touch
Whether you're replacing an ageing phone system, standing up a contact centre, or exploring a full UC rollout — we'd love to hear from you. Fill in the form and one of our specialists will be in touch within one business day.
No obligation. A communications specialist will follow up within 1 business day.
A communications specialist will review your details and be in touch within one business day.